Welcome to Embassy Suites by Hilton San Antonio Brooks Hotel & Spa! Our contemporary, all-suite hotel is located in the thriving community of Brooks City Base, just 11 minutes from the famed Alamo and downtown San Antonio.

HIRING: Front Desk Agent

Ideal Candidate will have experience working with OnQ property management system, and have worked at a full-service hotel.

Responsibilities:

Register guests and assigns rooms. Accommodates special requests whenever possible.
Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
Assists in preregistration and blocking of rooms for reservations.
Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
Understands room status and room status tracking.
Knows room locations, types of rooms available, and room rates.
Coordinates room status updates with the housekeeping department by notifying housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.
Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
Knows how to use front office equipment.
Process guest check-outs.
Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,
Follows procedures for issuing and closing safe deposit boxes used by guests.
Uses proper telephone etiquette.
Attends department meetings.
Reports any unusual occurrences or requests to the manager or assistant manager.
Maintains the cleanliness and neatness of the front desk area.

Job Types: Full-time, Part-time

Pay: $13.00 - $14.50 per hour

Benefits:

Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Embassy Suites Brooks Hotel & Spa

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