Medical Telephone Appointment Agent – Full-Time
Zimmerman Associates, Inc. (ZAI)
San Antonio, TX (On-Site – Lincoln Center Building, 7800 IH-10 West, Suite 700, San Antonio, TX 78230)

Job Type: Full-time
Pay: $17.75 per hour + $4.93/hour Health & Welfare Allowance (applied toward benefits up to 40 hrs/week)

About the Role

Zimmerman Associates, Inc. (ZAI) is seeking Medical Telephone Appointment Agents to support the Consult and Appointment Management Office (CAMO) for the San Antonio Military Health System (SAMHS) contract.

️ This is NOT a remote opportunity.

You will play an important role in supporting the Military Healthcare System by scheduling patient care appointments in accordance with established standards, policies, and procedures.

Responsibilities

Schedule medical appointments and determine patient eligibility from phone calls, secure messaging, or other request methods.
Support Primary Care Managers (PCMs) by scheduling primary and specialty care appointments and consult referrals.
Verify beneficiary eligibility and confirm/update patient demographics.
Follow booking protocols and clinic SOPs.
Initiate outbound calls, send mass mailers, and respond to online requests for scheduling, rescheduling, or cancellations.
Direct initial specialty referral consults for clinical review while adhering to clinic capabilities and SOPs.

Qualifications

High School Diploma or equivalent.
6 months – 1 year experience in a medical office or fast-paced call center (appointment scheduling preferred).
Knowledge of medical terminology (40-hour certificate OR 6+ months in a medical environment).
Typing speed of at least 35 WPM.
Strong customer service skills and professionalism.
Experience with automated computer systems.
Ability to obtain a Public Trust clearance.
Excellent communication, organization, and attention to detail.

Schedule

6:30 a.m. – 3:30 p.m.
7:00 a.m. – 4:00 p.m.
8:00 a.m. – 5:00 p.m.

Benefits (via Health & Welfare Allowance)

Medical Coverage
Life Insurance
Accidental Death & Dismemberment
Long-Term Disability
Employee Assistance Program (EAP)
401(k) Match (if applicable)

Equal Opportunity Statement

ZAI is an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, sexual orientation, marital status, disability, genetic information, age, veteran status, or any other legally protected status.

Apply today to support our military healthcare community!

#INDSPN

Zimmerman Associates, Inc.

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